I have a service with both an e-mail integration as well as the latest ServiceNow integration. What I have set up at the moment is a couple regular expressions for field extraction on inbound e-mail incidents to this service. These fields are listed in the “details” portion of the incident.
The ServiceNow Integration will pick up these incidents; but fail to pass through the details into the Servicenow Description field.
Is there a way to make this work?